【レポートの概要（一部）】
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.1.1 Overview of ITIL Framework
06.1.2 ITSM Overview
06.1.3 ITSM Deployment Models
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Geographical Segmentation
Buying Criteria
08. Market Growth Drivers
09. Drivers and their Impact
10. Market Challenges
11. Impact of Drivers and Challenges
12. Market Trends
13. Trends and their Impact
14. Vendor Landscape
14.1 Competitive Scenario
14.1.1 Key News
14.1.2 Mergers and Acquisitions
14.2 Target End-users
14.3 Vendor Ranking 2013
14.3.1 BMC Software
14.3.2 ServiceNow Corp.
14.3.3 Hewlett-Packard Co.
14.3.4 IBM Corp.
14.3.5 CA
14.4 Other Prominent Vendors
14.4.1 FrontRange Solutions Inc.
14.4.2 Cherwell Software, LLC.
14.4.3 Hornbill Service Management Ltd.
14.4.4 LANDesk
14.4.5 EasyVista Inc.
14.4.6 Axios Systems plc.
14.4.7 Sunrise Software Ltd.
15. Key Vendor Analysis
15.1 BMC Software, Inc.
15.1.1 Business Overview
15.1.2 Business Segmentation
15.1.3 Key Information
15.1.4 SWOT Analysis
15.2 ServiceNow Corp.
15.2.1 Business Overview
15.2.2 Key Information
15.2.3 SWOT Analysis
15.3 Hewlett-Packard Co.
15.3.1 Business Overview
15.3.2 Business Segmentation
15.3.3 Key Information
15.3.4 SWOT Analysis
15.4 IBM Corp.
15.4.1 Business Overview
15.4.2 Business Segmentation
15.4.3 Key Information
15.4.4 SWOT Analysis
16. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: ITIL Service Lifecycle
Exhibit 3: Stages Involved in Service Strategy Process
Exhibit 4: Core Operations of ITSM Solutions
Exhibit 5: Preferred Model of ITSM Services Deployment
Exhibit 6: Global Cloud-based ITSM Market 2013-2018
Exhibit 7: Global Cloud-based ITSM Market by Geographical Segmentation 2013
Exhibit 8: List of Vendors Targeting Key End-users
Exhibit 9: Business Segmentation of BMC Software
Exhibit 10: Business Segmentation of HP Co.
Exhibit 11: Business Segmentation of IBM Corp.
【レポート販売概要】
■ タイトル：世界のクラウド基盤ITサービスマネジメント（ITSM）市場動向（2014～2018）■ 英文：Global Cloud-based ITSM Market 2014-2018
■ 発行日：2014年1月17日
■ 調査会社：Technavio
■ 商品コード：IRTNTR3153
■ 調査対象地域：グローバル
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