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■ 英文：Global Cloud-based Customer Management Services Market 2012-2016
■ 発行日：2013年3月5日
■ 調査会社：Technavio
■ 商品コード：IRTNTR1972
■ 調査対象地域：グローバル
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【レポートの概要（一部）】
01. Executive Summary
02. Introduction
03. Market Coverage
Market Overview
Product Offerings
04. Market Landscape
04.1 Global Cloud-based Customer Management Services Market Forecast
04.2 Global Public Cloud Services Market
04.3 Five Forces Analysis
05. Geographical Segmentation
06. Vendor Landscape
07. Buying Criteria
08. Market Growth Drivers
09. Drivers and their Impact
10. Market Challenges
11. Impact of Drivers and Challenges
12. Market Trends
13. Key Vendor Analysis
13.1 Microsoft Corp.
Business Overview
Key Information
SWOT Analysis
13.2 Oracle Corp.
Business Overview
Key Information
SWOT Analysis
13.3 Pegasystems Inc.
Business Overview
Key Information
SWOT Analysis
13.4 Salesforce.com Inc.
Business Overview
Key Information
SWOT Analysis
14. Other Reports in this Series
List of Exhibits
Exhibit 1: Global Cloud-based Customer Management Services Market 2012-2016 (US$ billion)
Exhibit 2: Global Public Cloud Services Market 2012-2016 (US$ billion)
Exhibit 3: Global Cloud-based Customer Management Services Market by Geographical Segmentation 2012
【レポート販売概要】
■ タイトル：世界のクラウド基盤顧客管理サービス市場動向（2012-2016）■ 英文：Global Cloud-based Customer Management Services Market 2012-2016
■ 発行日：2013年3月5日
■ 調査会社：Technavio
■ 商品コード：IRTNTR1972
■ 調査対象地域：グローバル
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